The people behind the WOW Promise
Behind every call, operation, and communication, there’s a team built on empathy and precision.
Meet Covenir
Covenir was founded on a simple belief: BPO services should feel more human.
From our first call center to our AI-powered solutions, we’ve always been committed to deliver services that feel personal, consistent, and reliable. Today, we partner with businesses across North America, offering scalable outsourcing services that keep operations running smoothly and customers supported at every stage.
Our promise is simple: bring precision and empathy to every touchpoint.
Our Values
Committed to WOW Customers
We believe every interaction should exceed expectations.
Great Just Isn’t Good Enough
We continuously push ourselves to improve how we serve our partners.
One Team,
One Goal
Collaboration drives everything we do.
Passion for Excellence
We bring care, accountability, and pride to every service we deliver.
Our Leaders
Ready to WOW your Customers?
Let us take on your operational overhead so your experts can focus on what really matters.
Small-Company Service, Big-Company Stability
At Covenir, you get the attention of a dedicated team that knows your business.
At the same time, we’re supported by a strong and reputable parent company, Volaris, giving us the stability, resources, and best practices needed to keep pace with a rapidly evolving industry.
We operate with the agility of a focused team while benefiting from the strength of a global organization.
Covenir
- Founded in 2015
- 400,000+ customer calls handled annually
- $520M premium payments processed annually
Covenir’s Parent: Volaris Group
- 15 vertical markets – 3,500 employees –
- 30 countries 65 businesses + 46 brands